Senior Account Manager

As an integral voice in the Client Services function, you'll be responsible for building and maintaining strong relationships with your clients, ensuring projects across all services (e.g. SEO, PR, Translation) are delivered on time and to budget - often at global scale.

The role:

  • Permanent, full time
  • Up to £37,500
  • To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
  • Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
  • Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
  • Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing


  • Over 2 years of experience in a client-facing role within a digital agency
  • Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
  • Strong written and verbal communication skills
  • Case examples of successful pitching and / or upselling either individually or as a key part of a team
  • Excellent project management abilities with the capability to handle multiple projects at any given time - formal qualifications such as PRINCE2 advantageous but not necessary
  • Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
  • Experience working with clients across a variety of sectors
  • A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
  • Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports 


  • 33 days annual leave
  • Birthday off
  • Work abroad policy (up to 30 days per year)
  • Competitive pension scheme (matched up to 7%)
  • Bonus scheme
  • Industry-leading Family Policies
  • Hybrid, flexible working
  • Life Assurance and private Bupa healthcare
  • Regular team socials
  • Free weekly breakfasts!

Please apply using the link below and your application will be picked up by our Recruitment team.
Apply now
Apply now

Fast-Paced, Flexible and Fun

We are always looking for brilliant digital minds, creative visionaries and specialist content creators to add their distinct brand of excellence to our award-winning team.

If you want to be part of a growing international company which values flexibility, professional development and transparency, we want to hear from you!

What We Offer You


Enjoy a warm welcome from the team plus a comprehensive induction plan to give you the best start to your career with us.

Learning & Development

We are committed to supporting your development through tailored training programmes and expert workshops to help you reach your full potential.


Industry-leading holiday allowance, generous pension scheme, private health care, life insurance, home equipment allowance and more.


We know how important it is to have a flexible working environment. Whether at home or in the office, we give you the autonomy to work your way.


Your well-being is our priority. We offer 24/7 mental health support, regular wellness initiatives and healthy snacks to fuel your body and mind.


Be part of a vibrant, international team with regular social events both in and out of the office!

Birthdays Off

Birthdays are there to be celebrated! Enjoy a day off on your birthday and let us know all about it later.

Breakfast & Drinks

What more can we say? Enjoy a regular office breakfast and Friday drinks with the team!

State-of-the-Art Offices

Our office space is designed to provide the perfect environment for collaboration, creative thought and focused working.